Mountain Comfort Furnishings & Design

Walking into this store is sensory overload. Everything is beautiful. Everything. Britta was our girl. She was knowledgeable, helpful, attentive and so sweet. We picked our couch and set up delivery to Alma. The next day we went back and bought the faux fur chair by the register. Delivery was a breeze with Paul. He was funny, charming and so good at his job. Thank you so much! We WILL be back.

Great selection of furniture, wall art, and decor. Staff was friendly enough. Loved the reclaimed materials items, though prices were high for my expectations, even considering the region the store is in.

Sheridan was very helpful and friendly. Really love how Mountain Comfort gives back to the community with Free Furniture Giveaways. Thank you for everything

Very cool assortment of furniture and accent pieces. Best place in town to find a wide variety of items to decorate your mountain home.

Broken statue and broken customer service
Let me start by saying that my wife used to love this store and I often purchased different pieces of furniture and spend over several thousands of dollars in the last year. However, we noticed recently that customer service and attitude towards the customers seem to be deteriorating. Last month we were in the store looking for a large chandelier for our new home. When I asked a women who appeared to be a store manager if she can check the length of power cable and chain for me, she answered “you can check by yourself!” I was surprised with such a blunt response and apparent lack of interest to assist the customer but I thought that that was perhaps just a bad day. Well, we came back last week to look for decorative statues for our bedroom and had much worse experience. My wife and I waked into the store without being noticed or greeted. The same person was busy with some new furniture deliveries which may have explained her lack of attention. My wife noticed an interesting small statue on the shelf that was not marked with a price tag so she taught that may be a tag was under the statue. She picked it up and accidently dropped the statue that broke into two pieces. We put the statue back on the shelf and manager came up yelling at us and being very rude without trying to understand what happened. My wife had no choice but to offer to buy broken piece without even knowing the price. We ended up paying over $100 for a broken statue but decided not to spend $ 1,500.00 for another piece we liked better.
In sum, we will not return to this store as I do not intent to promote business that fails to work with customers.