Hilton Phoenix Chandler

Parking lot was clean and they had available parking. Check in-out desk was very polite and friendly. Room was clean and smelled fresh. Thank God. Stayed on the 2nd floor. Housekeeping that day was very nice and helpful. I enjoyed their lobby. Very nice.

It’s a lovely hotel, but they seriously need to ditch the air freshener! They must pipe it into the air system because I could smell it everywhere. They need to be aware that some people are very sensitive to scents and cease to bomb us with that stuff. My throat was sore and it became hard to breathe after an evening at this place. Just a simple cleaning without the pungent chemicals is sufficient. Will not likely stay here again unless they resolve this.

Housekeeping is the worst. A 6 day stay and it took 3 days for them to show up only after I complained. The best part is they took clearly labeled sleeping aids next to my bed. Didn’t take the trash though! The front desk manager is clearly phoning it in. The only decent service was from the bartender and cafe staff.

Have to keep towels under your door otherwise you are in a wind tunnel.

Really poor experience especially for a Hilton.

Overall a decent experience while I was there.
I have two major gripes, one being a “recapture fee” that was added to my bill after checking out which I don’t really understand. I called and was told it was a “per night cleaning thing”, so if this is a predetermined thing, why not tell me before I stay and paid initially with points? And if it goes to the cleaners (which let’s be honest this isn’t) why did I tip housekeeping? It’s just small enough where it doesn’t affect my bottom line, but that extra $4 per room must add up for them in a major way.

Also shower is poorly designed, the bathroom floor WILL be soaked because the shower door doesn’t close properly.

I don’t like supporting businesses that have these hidden fees and bank on people not noticing, so I am happy I’ve used up my Hilton Points and will no longer be using Hilton properties.

Family has stayed here twice, and a family member even had a block of rooms here for a wedding. Location is safe, super convenient, close to freeways but you don’t get freeway noise. Close to the mall and SO many restaurants… Target, Costco & other shops as well. You can easily walk to all of these places. The rooms are very clean and quiet, and in great condition. Staff is friendly. They also have a cafe with limited Starbucks and snacks/drinks, a bar, and restaurant. I highly recommend!!