Furniture Row – Bedroom

I’ve never written a bad review before. And I wish this was about customer service because something could be done about that. But instead it’s because I called to see if they had a waterbed mattress for our soft side waterbed we purchased from them and they had no idea what I was talking about and told me they wouldn’t stay open an extra 5mins so we could make it there and either purchase a new mattress or a repair kit as it supposedly gets flagged by corporate that they stayed open later.

I am giving two stars for the actual quality of the furniture. My experience with Furniture Row has been nothing short of ridiculous. I purchased made to order Amish furniture in July of 2022. I am still waiting on 1 piece, to be delivered in August of 2023. They originally quoted me 3 months to get my furniture. It came in in pieces (over the course of Dec 2022 and August 2023). They said they would call me and deliver things as they came in – they never called, I had to call them every single month to check on status and they’d be like, oh yeah, your table is here, we can deliver that. My nightstands showed up and they were two different stain colors, with two different sets of hardware – neither of which were what I selected, so another 4 months for them to start over, no rush order. They delivered some of my dining chairs and one showed up broken in Feb, so now I’m still waiting on that chair… If you’re really not in a hurry and can put up with this type of service, the furniture is pretty nice.

We purchased a water bed mattress after ours started leaking. David was our sales person and went above and beyond to provide excellent customer service. He was a consummate professional and it was wonderful to work with him.
I would absolutely go back and make future purchases.

They purposely don’t inform you of their foolish “cash” policy. If you pay cash, you have to wait 7 to 10 days for them to refund it. And then you have to drive back to the store to get it. Travis the store manager wasn’t pleasant or professional when questioned about the policy, and tried to make me feel stupid for not knowing…and then gave a nasty attitude when asked why he was acting this way. He was also the one who originally rang us up, yet didn’t say a word. Pathetic example of good management.

Somewhat limited selection (though with customization options), and comparatively shallow drawers in comparison with deeper ones from yesteryears.